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Cloud
cPanel is intended for WEB projects, websites
MDP CLOUD offers cPanel hosting of web projects together with Litespeed technology, which accelerates websites to operate significantly faster.
cPanel is intended for WEB projects, websites
MDP CLOUD Virtual Private Server (VPS) is suitable for professionals who need flexibility and speed for their projects. A VPS provides a private portion of a physical server with resources only for you.
VMware cloud servers
It combines the power of next-generation Intel hardware with VMware technology to keep your solutions fully isolated and secure.
Private GPU Cloud
These are your cloud resources with video cards, so that you can work even faster and use them more efficiently when connecting from anywhere.
Private GPU cloud for enterprises
This is when all the company's desktops are moved to the GPU cloud and distributed among the company's employees in a very efficient way. The result is fast BIM projects for everyone, regardless of the computer they use.
Cloud desktop (DaaS)
The solution allows a user's entire desktop and data to be offloaded to the data center, enabling them to work on their desktop regardless of device or location
Cloud desktop (DaaS) + mdpZERO
This is a solution where all employee data is in the cloud and a "thin" client is used at the workplace.
Microsoft 365
Microsoft 365 will allow company employees to work mobile and productively with Outlook, Excel, Word programs.
Migrating to Microsoft 365
Extensive experience and expertise will ensure a smooth migration to Microsoft 365
A secure way to verify your identity when connecting to company data.
Next-generation AI-driven antivirus with a multi-layered endpoint security system
Protecting and backing up VMs is an essential part of ensuring long-term infrastructure stability.
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IT Services
Management and maintenance of IT equipment
Comprehensive maintenance of your IT equipment. You will be able to devote all your attention and time to your direct activities.
Maintenance of servers
The stable functioning of your IT infrastructure will only be ensured by proper continuous server maintenance
Mobile Device Management (MDM)
The application of MDM will ensure the security of the company's internal data and increase the productivity of employees.
IT protection
Comprehensive protection and monitoring of devices connected to the Internet
VPN network maintenance
Maintenance of data transmission networks will preserve the security and privacy of the information being sent.
Maintenance of databases
Professional maintenance of databases will ensure their stable and uninterrupted operation.
Maintenance of web projects
Professional support and maintenance of large projects and high-speed analysis
- About us
Service Level Agreement (SLA)
We understand how important high service availability is to our customers, and we strive to provide services that always exceed expectations. To ensure maximum availability and performance, we offer the following service levels. The MDP CLOUD SLA sets service standards in the following critical areas:
Network availability
We guarantee that our network will be available 100% of the time (except for scheduled maintenance). If the network is down, MDP CLOUD will not charge the customer a monthly fee for the server (no more than 100% of a single monthly fee; the amount will be deducted from future payments) to compensate for the downtime.
Network health includes the performance of the entire network infrastructure, including connectors, cables, and routers. Services or software running on your server are not included in our network definition. Network downtime is recorded if your server is unable to transmit and receive data and if a related request is posted in the MDP CLOUD request tracking system.
Infrastructure guarantee
We guarantee that all critical systems, including power and HVAC systems, will operate 100% of the time (except for scheduled maintenance). In the event of a critical system failure, MDP CLOUD will waive the customer's monthly server fee (no more than 100% of a single monthly fee; the amount will be deducted from future payments) to compensate for downtime. Critical systems include all power and HVAC infrastructure, as well as UPS equipment and cabling. Powering individual servers is not included.
Critical systems downtime is recorded when a customer's server goes down due to power or heating issues and a related request is posted in the MDP CLOUD request tracking system. Critical system downtime is counted from the time the request is posted until the problem is resolved and the server is turned on.
Hardware warranty
We guarantee the proper functioning of your rented hardware components and free replacement of defective components. The replacement process will begin after identifying the source of the problem. We guarantee a hardware replacement in less than 4 hours. If it takes more than 1 hour to replace the broken hardware, we will reduce your monthly fee by 5% for each additional half hour of downtime (but not more than 100% of a single monthly fee; the amount will be deducted from future payments).
Hardware means processor(s), RAM, hard drive(s), motherboard, network card and other related components included in the server lease. Non-paying customers cannot use our service level agreement. Please contact your account manager for more information and the terms of the MDP CLOUD SLA.
This is a short description of the SLA, it does not invalidate existing agreements between MDP CLOUD and customers, nor is it valid without a signed server agreement. The customer must submit all claims within 3 days of the registered downtime.
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